Client Survey Form

Help us accomplish our Mission by giving us just 60 seconds of your time.

 

Dear Friend and Client,

Thank you for using our service. we want to know how we are doing in your eyes. Please let us know if you were thrilled, simply satisfied, or disappointed. This information will help us accomplish our mission: To provide our clients with the most outstanding service experience possible!

 

Directions: After each question please check the corresponding button to the answer that best reflects your opinion. *Put N/A if not sure or not applicable.


 How satisfied are you with the following aspects of your service experience?

 

 

N/A
Not Applicable

1
Very Dissatisfied

2
Somewhat Dissatisfied

3
Neither Satisfied Nor Dissatisfied

4
Somewhat Satisfied

5
Very Satisfied


 On time arrival

 


 Courteous on the job site

 


 Quality on cleaning job

 


 Responsiveness to your special requests

 


 Telephone courtesy

 


 Responsiveness of office staff

 


 Schedule availability

 


 Amount of information offered

 


 Overall performance

 


 Our reputation

 


 Our experience

 


 Our guarantee

 


 

What did you like MOST about Red Hot Carpet Cleaning?


 

What did you like LEAST about Red Hot Carpet Cleaning?


After using our service, are you more or less likely to use us again?

Less likely More likely

 

 

 


 

After using Red Hot Carpet Cleaning, are you more or less likely to refer someone to us? 

Less likely More likely

 


 


 


 

Are you aware of the Red Hot Carpet Cleaning Referral Program?

Yes No

 

 

 

Additional Comments:

 

 

 

 

Name (optional)

 

 

 

 

 

Telephone number

 

 

 

 

 

Email address

 

 

 

 

 


May we use your testimonial for promotional purposes?

Yes No