Client Survey Form

Help us accomplish our Mission by giving us just 60 seconds of your time.


Dear Friend and Client,

Thank you for using our service. we want to know how we are doing in your eyes. Please let us know if you were thrilled, simply satisfied, or disappointed. This information will help us accomplish our mission: To provide our clients with the most outstanding service experience possible!


Directions: After each question please check the corresponding button to the answer that best reflects your opinion. *Put N/A if not sure or not applicable.

 How satisfied are you with the following aspects of your service experience?



Not Applicable

Very Dissatisfied

Somewhat Dissatisfied

Neither Satisfied Nor Dissatisfied

Somewhat Satisfied

Very Satisfied

 On time arrival


 Courteous on the job site


 Quality on cleaning job


 Responsiveness to your special requests


 Telephone courtesy


 Responsiveness of office staff


 Schedule availability


 Amount of information offered


 Overall performance


 Our reputation


 Our experience


 Our guarantee



What did you like MOST about Red Hot Carpet Cleaning?


What did you like LEAST about Red Hot Carpet Cleaning?

After using our service, are you more or less likely to use us again?

Less likely More likely





After using Red Hot Carpet Cleaning, are you more or less likely to refer someone to us? 

Less likely More likely





Are you aware of the Red Hot Carpet Cleaning Referral Program?

Yes No




Additional Comments:





Name (optional)






Telephone number






Email address






May we use your testimonial for promotional purposes?

Yes No