Please allow up to 10 business days for delivery. For items marked vacuum cleaners marked special order, please allow an additional 1 week for delivery. Occasionally, unexpected shortages and manufacturer out-of-stock conditions result in back-ordered items. We will notify you if any back-ordered items will delay your order. All items in-stock or back-ordered will be shipped at the same time. Items ordered together may be shipped separately.
Address Correction: If FedEx is unable to deliver a shipment because the shipper-provided address you provided is incorrect, FedEx will attempt to determine the correct address, complete delivery and notify us of the address correction. A special handling fee of $10.00 will apply for delivery or attempted delivery to the corrected address and charged to your credit card.
After Receiving Your Order: If you have received spot removers or any other liquid products please open your package immediately and remove the bottles and place them in their upright positions. We cannot be held responsible for the loss of contents from bottles from improper storage. Storing bottles in their horizontal positions may force the contents to break the cap and seal.
Delivery Inside and Outside Continental U.S.
At this time, we only offer shipping to the United States. Telephone orders are necessary for shipments to APO and FPO addresses. All orders to APO and FPO addresses are sent by USPS. We do not have standard delivery to US Possessions, Puerto Rico and other international orders. We do not ship to PO Boxes.
Money Back Guarantees
If an order has been canceled after if has been processed, but before it has been shipped, there is a 10% processing fee. If an order has been canceled after if has been processed and after it has been shipped, there is a 20-30% restocking fee plus return postage fee if applicable.
Missing or Damaged Packages
Red Hot Carpet Cleaning does not accept responsibility for lost or stolen packages, so PLEASE be sure to arrange to be at home to accept your package, or have it delivered to a secure site.
We are not responsible for packages that FedEx loses or damages; please remember that we only have control of your order up to delivering it to FedEx. With that in mind, you are responsible for filing a claim for any missing or damaged packages. we will, however, provide any details you need and will help as much as possible, including providing any Tracking Numbers and Insurance information, but you must do the work to recover any package once it leaves our facilities.
If your order arrived damaged please contact us within 3 business days at: email@example.com. It is necessary to retain the box and all contents for inspection by the shipper for proof and credit.